We aim to provide a customer-focused service, and are committed to delivering the highest standards of safety, performance and passenger care. In order to make sure we deliver these commitments, we will measure our progress through a programme of regular audits.
All of our staff will be briefed on the contents of the Passengers’ Charter. As well as setting out our standards, the Charter gives you the opportunity to tell us what you think about our service. Your comments – good or bad – are always welcome. They help us to continually improve our service to all our passengers. While we hope you won’t have reason to complain, our Charter also tells you what we will do if things go wrong.
Cruising Speed: 909 km/h
Seats: 284-487
Range: 13804 km
Cruising Speed: 840 km/h
Seats: 150-180
Range: 6150 km
Cruising Speed: 828 km/h
Seats: 120-235
Range: 5200 km
Cruising Speed: 830 km/h
Seats: 224-289
Range: 6280 km
Cruising Speed: 840 km/h
Seats: 182-220
Range: 5095 km
Cruising Speed: 789 km/h
Seats: 50
Range: 3045 km
Cruising Speed: 830 km/h
Seats: 150-235
Range: 6827 km
Cruising Speed: 913 km/h
Seats: 150-381
Range: 13400 km
Cruising Speed: 667 km/h
Seats: 78
Range: 2522 km
Cruising Speed: 870 km/h
Seats: 211-328
Range: 10313 km
Cruising Speed: 917 km/h
Seats: 243-291
Range: 12400 km
Cruising Speed: 829 km/h
Seats: 90
Range: 2805 km
Cruising Speed: 885 km/h
Seats: 254-339
Range: 13747 km
Cruising Speed: 1020 km/h
Seats: 480-650
Range: 15400 km
Cruising Speed: 875 km/h
Seats: 78
Range: 2897 km
Cruising Speed: 832 km/h
Seats: 44-156
Range: 4865 km
Cruising Speed: 917 km/h
Seats: 150-189
Range: 5665 km
Cruising Speed: 890 km/h
Seats: 100-118
Range: 3320 km